1 Introduction
26phjoin ("we," "us," "the Platform") takes the privacy of our members seriously. This Privacy Policy describes how we collect, use, store, share, and protect the personal information of individuals who use the 26phjoin website and services accessible at https://26phjoin.app — including our casino games, sports betting products, online Sabong, live dealer tables, and all related features.
We have written this policy in plain language because we believe every Filipino player deserves to understand exactly what happens to their data. No vague legal jargon, no confusing clauses. If you register an account with 26phjoin, you are consenting to the data practices described here.
If you have questions about anything in this policy — or want to exercise any of your privacy rights — please reach us at support@26phjoin.app at any time.
This Privacy Policy should be read alongside our Terms and Conditions, which govern your overall use of the 26phjoin platform.
2 Scope of This Policy
This Privacy Policy applies to all personal information collected by 26phjoin through the following touchpoints:
- Account registration and profile management
- Deposits, withdrawals, and payment processing
- Game activity across all 26phjoin products including Slots, Sabong, Sports Betting, Roulette, NBA Betting, and Live Dealer games
- Participation in promotions and bonuses
- Customer support interactions via live chat, email, or any other channel
- Device and browser data collected automatically when you visit 26phjoin
This policy does not cover third-party websites or services that may be referenced or linked from within the 26phjoin platform. Those services have their own privacy policies that govern how they handle your data.
3 What Personal Information We Collect
26phjoin collects only the information necessary to provide a safe, compliant, and personalised gaming experience. The categories of data we collect include:
| Category | Examples | Required? |
|---|---|---|
| Identity Information | Full name, date of birth, government-issued ID details | Yes – for KYC |
| Contact Information | Email address, mobile number | Yes – for account |
| Financial Information | GCash number, e-wallet or bank account details used for transactions | Yes – for payments |
| Gaming Activity | Bet history, game sessions, deposit and withdrawal records | Yes – by law |
| Technical Data | IP address, device type, browser, operating system, session data | Automatic |
| Communication Records | Support chat logs, email correspondence | When you contact us |
| Preference Data | Language settings, notification preferences, favourite games | Optional |
We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is necessary for KYC verification as required by law.
4 How We Collect Your Information
26phjoin collects personal data through the following methods:
Directly from You
Most of the data we hold about you was provided by you directly — when you register your account, submit KYC documents, make a deposit, contact our support team, or participate in a promotion.
Automatically When You Use the Platform
Like most websites, 26phjoin automatically collects certain technical information when you visit or use the platform. This includes your IP address, device information, browser type, session duration, and pages visited. This data is primarily used for security, fraud prevention, and improving platform performance.
From Payment Providers
When you transact through GCash, Maya, BDO, BPI, or any other supported payment channel, we receive limited transaction confirmation data from those providers. We do not store full payment credentials on our servers.
5 Why We Use Your Personal Data
26phjoin uses your personal information for the following specific purposes. We do not use your data for anything beyond what is listed here without first updating this policy and informing you.
- Account creation and management: To register your 26phjoin account, verify your identity, and maintain accurate member records.
- Payment processing: To process deposits and withdrawals accurately and securely through your chosen Philippine payment channel.
- Identity verification (KYC): To comply with legal and regulatory requirements relating to anti-money laundering and player age verification.
- Game delivery and personalisation: To operate all 26phjoin games and services, and to personalise your experience based on your activity and preferences.
- Promotions and bonuses: To determine your eligibility for and deliver the rewards associated with 26phjoin promotions.
- Customer support: To respond to your queries, resolve disputes, and improve our support service quality.
- Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised account access.
- Platform improvement: To analyse usage patterns and technical data that help us improve the speed, stability, and features of the 26phjoin platform.
- Legal compliance: To meet our obligations under Philippine law including the Data Privacy Act of 2012 and applicable gaming regulations.
- Responsible gaming: To identify patterns that may indicate problem gambling and to enforce self-exclusion requests or limits you have set.
6 Legal Basis for Processing
26phjoin processes your personal data on the following legal grounds in accordance with the Philippine Data Privacy Act of 2012:
- Consent: You provided explicit consent when you registered your 26phjoin account and agreed to this Privacy Policy.
- Contractual necessity: Processing is required to perform the services you contracted for when you opened an account — such as processing bets and settling payouts.
- Legal obligation: Certain processing is required to comply with applicable Philippine law, including anti-money laundering regulations and gaming license requirements.
- Legitimate interests: We process limited technical and fraud-detection data in our legitimate interest as a business to maintain platform security and prevent financial crime, where this interest is not overridden by your rights.
7 When We Share Your Data
26phjoin does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share data only in the limited circumstances described below, and only the minimum information necessary for each purpose.
Payment Processors
To process your deposits and withdrawals, we share the necessary transaction details with the Philippine payment providers you choose to use (GCash, Maya, BDO, BPI, UnionBank, etc.). These providers have their own privacy policies governing how they handle that data.
Identity Verification Services
For KYC compliance, 26phjoin may share your identity documents with licensed verification service providers. These partners are contractually bound to use the data only for the verification purpose and to maintain appropriate security standards.
Game Software Providers
The game studios that supply casino games and betting software to 26phjoin may receive limited session data (such as bet amounts and game outcomes) for auditing and RTP compliance purposes. This data is anonymised or pseudonymised wherever possible.
Regulatory Authorities
26phjoin may disclose your information to government agencies, law enforcement bodies, or financial intelligence units when required to do so by law, court order, or regulatory requirement. We will notify you of such disclosure where legally permitted to do so.
All third parties with whom 26phjoin shares personal data are required to process that data in accordance with applicable Philippine privacy law and their contractual obligations with us. We do not permit them to use your data for any purpose beyond what we specify.
8 Your Privacy Rights
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information held by 26phjoin. To exercise any of these rights, contact our Data Protection Officer at support@26phjoin.app.
Right to Access
Request a copy of the personal data 26phjoin holds about you, including how it is being used.
Right to Correction
Request that inaccurate or outdated personal information in your 26phjoin account be corrected or updated.
Right to Erasure
Request deletion of your personal data where we no longer have a legal basis to retain it, subject to applicable retention obligations.
Right to Object
Object to certain types of processing — for example, using your data for direct marketing or profiling not related to service delivery.
Right to Data Portability
Request your personal data in a structured, machine-readable format where technically feasible.
Right to Lodge a Complaint
File a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your privacy rights have been violated.
26phjoin will respond to all valid data subject requests within 15 business days. In complex cases, this period may be extended by an additional 15 business days, with prior notice provided to you.
9 Cookies & Tracking Technologies
26phjoin uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. Here is a summary of what we use:
- Essential cookies: Required for the platform to function — these handle your login session, security tokens, and basic site navigation. You cannot opt out of these while using 26phjoin.
- Functional cookies: Remember your preferences such as language settings and recently played games to personalise your experience.
- Analytics cookies: Help us understand how players use the platform so we can improve performance and usability. Data is aggregated and anonymised.
- Security cookies: Used to detect and prevent fraud, bot traffic, and suspicious activity on the 26phjoin platform.
You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 26phjoin platform. We do not use third-party advertising cookies.
10 How Long We Keep Your Data
26phjoin retains your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. The key retention periods that apply are:
- Active account data: Retained for the lifetime of your 26phjoin account and for a minimum of five (5) years following account closure, as required by Philippine anti-money laundering regulations.
- Transaction records: Retained for at least five (5) years for compliance and audit purposes.
- KYC documents: Retained for the period required by applicable gaming and financial regulations, typically five (5) years after the end of the customer relationship.
- Support communications: Retained for three (3) years after the case is closed, to allow for follow-up or dispute resolution.
- Technical/log data: Typically retained for up to twelve (12) months for security and fraud monitoring purposes.
When data is no longer required for its original purpose and no legal obligation requires retention, 26phjoin will securely delete or anonymise it.
11 How We Protect Your Data
26phjoin takes data security seriously and implements a range of technical and organisational measures to protect your personal information:
- All data transmitted between your device and 26phjoin servers is encrypted using industry-standard TLS (Transport Layer Security) protocols.
- Sensitive data at rest is encrypted in our databases using AES-256 encryption or equivalent standards.
- Access to personal data is strictly limited to 26phjoin personnel who need it for their specific job functions, and is governed by internal access controls.
- Our platform undergoes regular security testing and vulnerability assessments.
- Payment processing integrations are handled through PCI-DSS compliant providers.
- We maintain incident response procedures in the event of a suspected data breach.
While 26phjoin implements strong security measures, no platform is completely immune to risk. You also play a role in keeping your account secure — never share your password with anyone, and contact us immediately if you suspect unauthorised access.
12 Minors
26phjoin strictly prohibits individuals under the age of 18 from registering an account or using any part of the platform. We do not knowingly collect personal data from minors. If we discover that a person under 18 has provided personal information, we will immediately suspend the account, delete the data, and take appropriate action as required by Philippine law.
If you are a parent or guardian and believe a minor may have registered on 26phjoin without your knowledge, please contact us immediately at support@26phjoin.app and we will act swiftly.
13 Changes to This Privacy Policy
26phjoin may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When material changes are made, we will notify registered members via email or a prominent notice on the platform prior to the changes taking effect.
The "Last Updated" date at the top of this page indicates when the most recent revisions were made. Your continued use of 26phjoin after a policy update constitutes your acceptance of the revised Privacy Policy.
If you do not agree with any changes, you should stop using the platform and may request account closure through our support team.
14 Contact Our Data Protection Officer
If you have questions about this Privacy Policy, want to exercise your data rights, or need to raise a privacy concern regarding your 26phjoin account, please reach our Data Protection Officer directly.
- Email: support@26phjoin.app
- Live Chat: Available 24/7 through your 26phjoin account dashboard
- FAQ: Visit our FAQ page for answers to common questions
For escalations or unresolved privacy concerns, you may also file a complaint with the National Privacy Commission (NPC) of the Philippines, which is the regulatory body responsible for enforcing the Data Privacy Act of 2012.
For responsible gaming tools, self-exclusion, or gaming limit requests, please visit our dedicated Responsible Gaming page — these are handled separately from general privacy queries.